Shipping & Delivery
Last updated: September 2026
At CopperZinc, every product is made or arranged for production after your order has been placed. This allows us to focus on quality and ensures that each piece is prepared specifically for your order.
We ship worldwide.
1. Made to Order
All CopperZinc products are made or arranged for production after an order has been placed.
Production begins once your order has been confirmed.
Our standard production time is approximately 7–10 business days.
Production time is included in the estimated delivery times shown below.
Because our products are made to order, please allow sufficient time for production before your order is dispatched.
2. Standard Shipping
Standard worldwide shipping is available for €39 or the equivalent amount in your selected currency.
Orders above €300 or the equivalent amount in your selected currency qualify for free standard worldwide shipping.
The applicable shipping cost will be shown during checkout before you complete your purchase.
3. Delivery Times
Estimated delivery times include both production and transit time and are measured from the confirmation of your order.
Europe
Netherlands, Belgium, France, Germany, Spain, Italy, Austria, Portugal and Luxembourg
Estimated delivery: 2–3 weeks
United Kingdom & Ireland
Estimated delivery: 2–3 weeks
Scandinavia
Sweden, Denmark, Norway and Finland
Estimated delivery: 2–3 weeks
Central Europe
Poland, Hungary and Czech Republic
Estimated delivery: 2–3 weeks
Switzerland
Estimated delivery: 2–3 weeks
North America
United States, Canada and Mexico
Estimated delivery: 2–3 weeks
Middle East
United Arab Emirates, Saudi Arabia, Qatar and Israel
Estimated delivery: 2–3 weeks
East Asia
Japan, South Korea, Hong Kong, Singapore and China
Estimated delivery: 2–3 weeks
Australia & New Zealand
Estimated delivery: 3–4 weeks
India
Estimated delivery: 3–4 weeks
Turkey
Estimated delivery: 3–4 weeks
South Africa
Estimated delivery: 4–5 weeks
Brazil
Estimated delivery: 4–6 weeks
Delivery estimates are provided as a guide and may vary due to production circumstances, customs processing, local delivery conditions or delays with the shipping carrier.
For destinations not specifically listed above, please contact us at contact@copperzinc.com before placing your order and we will confirm the applicable delivery estimate.
4. Shipping Carriers
We work with different shipping carriers depending on the destination, order and available delivery service.
The carrier may therefore vary between countries and individual orders.
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
5. Order Tracking
Once your order has shipped, we will send you an email containing your tracking information.
Tracking availability and the level of tracking information provided may vary depending on the destination and carrier.
If you have not received tracking information within a reasonable period after your expected dispatch date, please contact us at:
6. Multiple Products in One Order
Because CopperZinc products are made or arranged for production after purchase, products within the same order may not always become available at exactly the same time.
Where practical, we may ship products separately when they become ready.
In other circumstances, we may hold products and ship them together.
If your order is split into multiple shipments, you may receive separate tracking information for each shipment.
We will not charge additional standard shipping costs solely because we decide to split an order into multiple shipments.
7. Customs, Duties and Taxes
CopperZinc ships internationally.
Depending on your destination, customs duties, import taxes, VAT, brokerage fees or other charges may apply.
For many destinations, applicable duties and taxes are included in the price or shipping arrangement. However, this depends on the destination country and the applicable customs rules.
For certain destinations, additional duties, taxes or import charges may be payable upon delivery.
Where such charges are not included, they are the responsibility of the customer.
CopperZinc cannot determine or guarantee the amount of customs duties, taxes or other charges that may be imposed by the authorities in the destination country.
Customers are responsible for complying with their country's import requirements.
8. Customs Delays
International shipments may be subject to customs inspection or clearance procedures.
Customs processing can cause delays beyond the estimated delivery period.
CopperZinc cannot control the speed at which customs authorities process an international shipment and cannot be held responsible for delays caused solely by customs authorities.
9. Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
CopperZinc cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
If you realise that you have provided an incorrect address, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered production or been dispatched.
10. Failed Delivery
If a delivery cannot be completed because nobody is available to receive the package, the carrier may attempt delivery again, leave the package at an appropriate collection point, or follow its standard local delivery procedure.
The exact procedure depends on the carrier and destination.
If a package is held at a collection point, customers are responsible for collecting it within the period specified by the carrier.
If the package is not collected and is subsequently returned to CopperZinc, please contact us at contact@copperzinc.com.
Any further action or costs will be handled in accordance with our Terms & Conditions and applicable law.
11. Delayed Deliveries
Our delivery times are estimates rather than guaranteed delivery dates unless a specific delivery date has been expressly agreed.
Delays may occur due to:
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production delays;
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carrier delays;
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customs processing;
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severe weather;
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public holidays;
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transportation disruption;
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incorrect or incomplete delivery information; or
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circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at:
We will investigate the shipment and provide you with the information available to us.
Nothing in this section limits any statutory rights you may have where a delivery deadline has not been met.
12. Lost Shipments
If your order has not arrived within a reasonable period after the expected delivery date, please contact us at:
Please provide your order number.
We will investigate the shipment with the relevant carrier and take appropriate action.
Where a shipment is confirmed as lost, CopperZinc will provide an appropriate solution in accordance with applicable law.
13. Damaged Packages
We take care when packaging and preparing our products for shipment.
If your package arrives visibly damaged, please document the damage where possible and contact us at contact@copperzinc.com as soon as reasonably possible.
We recommend taking photographs of:
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the outside of the package;
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any visible damage;
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the internal packaging; and
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the product itself.
For practical purposes, we ask customers to report shipping damage within 7 days of delivery.
This reporting period is intended to help us investigate shipping damage efficiently and does not limit any mandatory statutory rights you may have.
14. Incorrect or Missing Items
If you receive an incorrect product, or an item is missing from your order, please contact us at:
Please include your order number and, where possible, photographs of the products received.
We will investigate the issue and arrange an appropriate solution.
15. International Delivery Restrictions
Although CopperZinc ships worldwide, delivery availability may vary depending on the destination.
Certain products may also be subject to restrictions, import requirements or regulations in individual countries.
If we are unable to deliver an order to your selected destination, we will contact you and arrange an appropriate solution, including a refund where applicable.
16. Delivery and Your Statutory Rights
Nothing in this Shipping & Delivery Policy limits any statutory consumer rights that apply to your purchase.
If a delivery is not made within the period agreed with you or within the period required by applicable law, you may have statutory rights relating to cancellation or termination of the purchase.
Please refer to our Terms & Conditions and Returns & Refund Policy for further information.
17. Contact
If you have any questions about shipping or delivery, please contact us:
CopperZinc / MIDOBU
KvK: 97106763
VAT: NL005249129B16
Email: contact@copperzinc.com
We are happy to assist with delivery estimates, tracking information and shipping questions.